Our goal is to allow you to submit an order and forget about it.
We will handle it from here so you can go out and sell more.

We have to make sure we are all aware of who is responsible for what parts of your order.

What to expect from us

Items SR2 ARE and ARE NOT responsible for.

• Checking in goods

Items drop shipped to us.

Notifying you if goods are damaged from supplier.

Updating Printavo on the status of Goods. (No Goods, Part Goods)

Checking in items dropped off. (We are assuming these were already checked in by you)

Call, email or text when only part of the order is here or if we have no goods.

Call, email or text if we have goods but no PO was sent.

• Approvals

Artwork Location(s)

Sending virtual square proof and step sheet

Pricing

Mock-ups on actual garments.*

Sample sew outs.*

• Embroidering garments

Meet our high quality standards on all orders.

• Order updates

Keeping Printavo up to date with where in the process your order is.

Call, email or text the status of orders.

• UPS

Shipping goods third party.

Labeling tracking information on Printavo.

Call, email or text tracking information.

• Providing Estimated Quotes

Amount of stitches

Price quoting based on number of goods.

* These can be available at an additional price. View Pricing

What we expect from you

• All information regarding your order

Everything about your order should be set before emailing us.

• PO is full

1 Email containing PO and artwork. (Please do not send multiple emails regarding your order)

All required information found in the order process page are on the PO.

If under the very rare circumstance an order changes, please email us the new PO.

You do not need to call to let us know.

• Keeping up with Printavo

Printavo Portal should be checked around 3 times a day.

Artwork

Providing clear information on what the design needs to be.

Providing thread color information like Thread Number or PMS. Not “red”

Providing names in a format that we can copy and paste. (If you need all caps, type them in all caps)

Approvals

This feature is just for checks and balance. Orders should be approved by your customer prior to us receiving any information.
These should not be used to be sent to your client for approval. This delays production.

Goods

You are the only one that knows if items are on backorder or if you ordered from different locations.
You must notify us immediately if we were supposed to have all the goods but the order status says otherwise.

All goods must arrive with your 2-3 letter prefix & PO number on the box

• Allowing enough time to complete orders

Comply to our “Due Date Policy” Sheet.

Less than 1% of orders should be a rush.

Rush order should be met with next day shipping from Garment Providers.