Due Date Policy

We are a production facility. That means that at our core there
is nothing more important than scheduling and meeting due dates.

In order to process orders effectively,
we need a clear understanding of when your order is due.

Turnaround Time & Order Scheduling

Our standard turnaround time is 7-10 business days from the date we receive all goods and final approval.

Please note that the 7-10 business day timeframe is subject to change. Non-firm orders may be adjusted by a few days to accommodate scheduling needs. Do not rely on our standard turnaround as a guaranteed completion date. If you require a firm deadline, please clearly mark "FIRM" on your purchase order (see section below).

  • Order Pickups: Orders with a firm pick-up date will be ready after 3:00 PM on the scheduled day. If you need an earlier pickup, please note the previous business day as your due date.

  • Shipped Orders: Your purchase order must indicate the date the order needs to leave our facility, not your customer’s in-hand date. We are not responsible for delays caused by transit times.

Processing Time for Each Stage

Please allow approximately 24 hours for each step in the order process, including:

  • Processing a purchase order

  • Artwork preparation and approval

  • Receiving a digitized file

  • Checking in goods

This does not mean it will take four full days to complete all stages. This is simply to ensure that each step receives the necessary time for proper handling. For example, if you see a status of "No Goods" but know that your shipment arrived today, please wait until the next business day before reaching out to confirm receipt.

All orders fall into 1 of 2 categories

Requirements for Submitting a Firm Date Purchase Order (PO)

Display on PO

  1. Firm Date Required:
    All POs must display a firm due date. This date should indicate the specific day the goods need to leave our facility. If only a date is listed (without a firm date), it will be classified as a suggested due date.
    Note: You are responsible for verifying transit times to ensure timely delivery.

  2. Approval Process

    When approving the order, please ensure you see either an MPD (Must Pick-up Date) or MSD (Must Ship Date) in the title.

Tracking of Goods

  1. Tracking Information:
    To schedule your order, we need confirmation that the goods will arrive on a specific date. While we understand vendors may not provide tracking details until the end of the day, we require the following with your PO:

    • The vendor name

    • The warehouse location where goods are coming from.

Pre-Production No-Go’s

  1. No Pre-Production Extras for Orders with Less Than 7 Business Days:

    • No mock-ups (Virtual mock-ups are still available).

    • No sew-out samples.

Your Responsibility After Submitting a Firm Date PO

  1. Timeliness of Goods and Approvals:
    Since firm due date orders are locked in place, it is your responsibility to ensure both goods and approvals are submitted on time. If the goods and approvals are received less than 7 days before the firm due date, rush fees will be applied.

Rush Fees

  1. Not all firms are rushes

    Just because you applied a firm date to a PO does not mean you will be charged a rush fee. Please just take into consideration when we will have all the goods and approval to avoid the rush fee.

  2. Limited the amount of Rush Orders

    Rush orders should only consist of less than 5% of all of your orders.

Orders That Are Not Firm

Types of Orders That Apply

  1. Types of Orders That Are Not Firm:

    • Orders that require virtual mock-ups or mock-up approvals by your customer. This could take days or weeks of you going back and forth with them.

    • Orders without a specific due date, where you want to avoid any rush fees.

Scheduling of Non-Firm Orders

  1. Scheduling Timeline:
    Once we receive all goods and approvals, the order will be scheduled 10 days out. If the schedule allows, your order may be completed sooner. If the schedule is full, the order may take a few extra days.

No Rush Fees for Non-Firm Orders

  1. No Rush Fees:
    Because these orders are pushed 10 days, non-firm orders will never have a rush fee applied.

Converting Non-Firm Orders to Firm

  1. Changing from Non-Firm to Firm:
    If an order that was originally non-firm becomes urgent, please contact your Customer Service Representative (CSR) to convert the order to firm.

    • All firm order requirements will apply.

    • Rush fees will be applied if the firm date is less than 7 business days away.