Due Date Policy
To put this simply, we are a production house. Nothing is more important than scheduling.
In order to assure accurate orders on time, please follow the quidelines below
Standard Turn-around is 7-10 business days
Orders submitted after 3 pm are scheduled for the next business day.
4 Business days upon receiving goods and approval to start your order. 3 Days of production†.
Scheduling orders
Orders are automatically scheduled 10 business days out, unless otherwise requested with a “Must Ship Date”. If you request a Must ship date that is between 7-10 business days out from the due date, rush fee’s will not be applied as long as goods and approval are met before the 7 business day cut off.
If your goods came in a day before we checked them, we do not count that as a missing day.
If an approval is sent more than 24 hours* after your original email, we do not count that as a missing day.
*All information about the order must be given originally for approvals to be within 24 hours.
Holiday’s do not count towards business days.
No Goods and Approval
Jobs will be automatically moved everyday to the next business days if these request are not met.
Orders that have been submitted with a “Must Ship Date” will not be moved. Rush fee’s will be applied based on how many days from ship date we receive goods and approval. Orders that are planned to be “Picked Up” must be picked up after 4pm on the due-date. If you are needing them before 4pm, you must submit the order with the previous date as the due date.
†Large orders over 500 total imprints may require extra days of production. Please allow extra time for this.
For example. 750 Pieces / 2 locations. 1500 Total imprints will need an additional 2 days of production. If this orders due date is less than 9 business days from the time we get goods and approval, rush fee will be applied.